AVAFX – Forex Broker Reviews
Read All Web Reviews and comments about AVAFX Platform – Its only Objective Reviews, so u can count there are reliable.
COMPANY PROFILE
Ava group is one of the world’s leading on-line forex trading brokers, with over 100,000 registered customers worldwide and volumes of more than $20 billion a month. Founded in 2006 by a team of financial professionals and experts in Internet technology, Ava is dedicated to creating the ultimate on-line trading experience.
What makes Ava unique in the world of on-line trading is its user-oriented perspective. While many other trading sites are merely on-line extensions of banking institutions, Ava FX was designed by retail traders who understand the needs of this new and growing market sector. From our multi-lingual, 24-hour support center to our advanced interface design, Ava FX is built around the user. Our proprietary software includes Metatrader 4 platform, and leverages the power of the world’s leading banks and financial institutions while providing consumers with an easy-to-use yet functionally rich trading environment.
Ava FX is backed by a major financial institution with over $17 billion in assets under management and is rated “A+” by an S&P affiliated rating agency. Our company is dedicated to the highest standards of integrity and security and we spare no effort in protecting our customers’ funds, using a thorough understanding of Internet banking technology to do so.
The Ava Group ‘s 100% owned subsidiary, Ava Capital Markets Ltd located in the EU services EU customers .It is regulated to the highest and exacting standards of the EU by the Financial Regulator of Ireland.
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Source: http://compare-forex.com/
AvaFXAva Fx is a top brokerage company that was founded in 2006 by a team of financial professionals and is headquartered in Tortola, BVI. It also has a logistics office in Nicosia, Cyprus.
Importantly Ava Fx is backed by a major financial institution with over $17 billion in assets under management and is rated “A+” by an S & P affiliated rating agency.
Users can view this site in Chinese, Arabic, French, Italian and Dutch.
Company’s Market Position
Ava Fx is one of the worlds leading on-line forex trading brokers with over 50,000 registered customers and volumes of more than $20 billion a month.
Unlike other trading platforms this one has a user-oriented perspective. Ava Fx is built around the user. The proprietary software of Ava Fx leverages the power of the world’s leading banks and financial institutions while at the same time providing consumers with an easy-to-use yet functionally rich trading environment.
This brokerage company offers clients the facility of having Silver, Gold and Platinum accounts. The minimum for opening a Silver account is $100, for Gold account the minimum amount required is $1000 and for Platinum accounts the minimum amount required for opening an account is $10,000. On its part, Ava Fx offers its clients a free bonus of $50, $100 and $200 for the Silver, Gold and Platinum accounts respectively.
Types of Services offered
Ava Fx has an easy to use trading platform called the Ava Trader. Begin with a $100,000 practice account and when you are ready for the real thing you can begin trading with a minimum of $100.
Ava Trader can be used for dealing in dozens of currency pairs and metals.
The beauty of Ava Fx trading platform is that with a click of the mouse you can switch over from trading forex to trading in units of Nasdaq 100, S & P 500, Dax 30, Crude oil, gold,cotton, wheat etc. This facility is available in the demo version also.
The spreads are fixed and reasonable.
It affords a 200:1 leverage with no commission or fees.
Accounts can be funded with PayPal or credit card and so starting an account takes very little time.
The educational center at the Ava Fx website is excellent. It has all the resources to get you started in forex trading.
Trading Platform
In the Ava Trader you will find an online trading platform that is easy enough to be used by even novice traders, yet providing the most sophisticated trader with all the requisite technical facilities.
Ava Trader has best addressed the requirement of securing the customer’s money. This is ensured by the deployment of 256-bit SSL encryption across the website along with The True-Site identity assurance seal embedded with company name/date/time stamp. In addition, this comes along with AICPA Web Trust compliance standards. Importantly the Ava Fx website is tested and certified daily to pass the McAfee Secure Security Scan to preclude the possibility of identity theft and credit card fraud.
Trader Support
It has a 24-hour web based multi-lingual support center.
Site design and ease of navigation comments
There are hardly any extraneous advertisements in this site, and so it is fairly easy to navigate through the Ava Fx site.
Advantages
Ava Fx customer accounts are audited quarterly by Ernst & Young.
Ava Fx customer funds are kept in Commerzbank of Frankfurt, which is one of Germany’s leading financial institutions. So the financial linkages are excellent.
AvaFx website lists out the entire management team, and that it is indeed a comforting feature to have.
An Ava Fx account can be opened in less than 5 minutes if information is entered correctly.
This site offers e-currency exchange rates to its customers. E-Gold can be exchanged to Web money or Liberty Reserve.
Disadvantages
There is no Meta trader 4 software support.
Comments:
9 Comments»
Comment by admin
2008-06-12 14:01:40
Ava FX is very recomended! My friend is working with them for a long time and very happy with them!
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Comment by zack
2008-06-20 19:13:03
Too many tech problems that support cant handle, but great demo and and if they sort out the techs may be ok to trade—but really they got to go a long way to make this work especially as you can get platforms with lesser trouble.
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Comment by Chris Subscribed to comments via email
2008-07-03 07:16:11
I have been with one of the larger US brokers for a while, IBFX, but coming to AvaFX was a releif. I always felt IBFX were chasing stops and spiked people out of the game. With AvaFX I haven’t had any problems of that kind. Also, their platform, although it can’t handle fully automatic trading, has features which actually makes it easier for me to trade mys system than what was the case with IBFX who used MT4. Also funding and withdrawals has been very easy so far. We’ll see what happens when my account grows to something substantial, but it looks like AvaFX is backed by serious business interest who probalby knows that ripping off customers doesn’t vouch for longevity in the Forex broker business. To use an Ebay term: A++++++ 
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Comment by Andy
2008-08-14 16:46:30
Too many tech problems, chart data unavailable comes up almost daily. Try a bigger, more stable firm.
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Comment by MROZI Subscribed to comments via email
2008-08-16 21:23:53
i’m ex-trader with Ava.fx. for the past 10 months. After a 3 times Margin Call; then i concentrate with their demo account.
The platform is quite basics but i think more than adequate. Simple is better with basic tools like trendline and M.A.; Fibo and so on.
The execution for order is less troublesome with demo but a very bad for real account. Too many reqoutes than you expected until price become far away from your original requested.
The biggest problemm i face in this platform is their stop loss hunting that happening in front of my eyes. They going up for sudden (one time move) for around 75 pips during very calm trade. No news, relatively low volume time. But it’s suddenly going up with one move. Not one pair but 6 all them. Later on i confirm this price movement with my another demo acc. which is IBFx and NorthFinance but none of it had a same price move.
After print out that ‘SCAM’ and comparison from other platform; I decided to stay away from this Bloody Company…. This is the truth … Stay away from them….
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Comment by Johny
2008-10-17 13:13:01
I had a bad experience with them, each deposit takes a week to take effect. very critical for open position with low margin.
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Comment by Tom Subscribed to comments via email
2009-03-10 23:18:26
I very much like the platform but since I am from US the bank will not accept me for now
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Comment by lazenby
2009-08-19 09:32:28
Ava game a good demo to try my skills and that was by itself impressive. They have got everything in the platform, gold, wheat, cotton, Dax, and of course forex trading—-so I got to learn a lot of things. A real account wit Ava put me back by only $100, but of course they had the choice of Gold and Platinum accounts with much more minimum balances required. And oh yes, Ava gave me a free bonus of $50 for the money I put in my Silver account. It’s pretty good if your broker gives you some free cash, and I can tell you not many do that!!
Spreads I got were not variable but good, and the platform was pretty stable. I got a leverage of 200:1 with absolutely no commission whatsoever and tell you what, I got the best technical feeds too. These guys have provided a lot for the security of the platform with daily certification of Mc Afee Secure Scan, AICPA Web compliance and True-Site seal. So I guess your money is safe with Ava fx. Frankly, I haven’t seen this level of security in the other platforms I have used before. Support is excellent, 24 hrs, web-based and multi-lingual too. Transparency is an important feature of Avafx in the sense, you get to see at their site, who audits their accounts and where they keep their money. Topping it is the fact that they have listed their entire management team at their website. Tell me which other broker does this?
There’s a lot more positive about Avafx and talking about all that would be endless.
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Comment by bono
2009-08-25 12:26:06
Solid every other way but no meta trader support.Some technical glitches as well.
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1.2
avafx.com Review
Total Reviews: 66
Last Updated: 2009-12-14
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Felix Homogratus, USA
Rating: No Rating
Date of Post: 2007-02-14
Review: I do not have any experience with this broker. If you have used them, please kindly submit your review above.
fredpipster, europe
Rating:
Date of Post: 2009-12-09
Review: At the beginning everything looked OK with this broker. Problems started first when I sent them all the documents they needed from me and didn’t send me the 50€ as a gift as they offered as a bonus at the initial deposit. But that wasn’t even the real problem… I had a trade with 404€ profit which was later cancelled. As they responded the reason to cancel the trade was: “The below trade(s) were executed in prices outside of the market: 6093378. In accordance with our Terms & Conditions, the P/L of those trades has been removed from your account.”
After they “stealed” this profit from my account I decided to withdraw the rest of the money I had on the account before they decide to take the rest of the money too. However here I encountered with the next problem. I sent them withdrawal form for 500€ that were left on the account and Avafx emloyee Chantal Gelderbloem from customer support emailed me that my funds will be sent to me very soon. That was on the 9th of November (I sent the file on the 6th).
To this day I haven’t received any money from them. After many emails I sent to them no one could provide me the answer when my funds will be sent to me (obviously not as soon as mr.Gelderbloem stated before). Their live help employees also didn’t provide the sufficient answer. They kept repeating I should receive my money soon until one day one of them stated that my account has been involved in a fraud and they will not continue to work with this account anymore, my initial deposit of 100€ had been sent back to me and that no further information on this matter is available.
I couldn’t receive any sufficient information from them about what happened with my money and why exactly it is taking so long for them to send me the funds. For me it just looks like they want to steal the time, work and money I put on forex…
Their platform looks good it even works good but what does all of this matter if they don’t want to pay you profits? Nothing…
Reuben, Germany
Rating:
Date of Post: 2009-11-26
Review: I think all negative review about this broker is untrue. If truly one’s profits were canceled, that person would report to the Irish Regulatory Agency, and/or Cyprus Central Bank.
I’ve been trading with this broker for appx 2 years and never had any problem whatsoever. Withdrawals were processed between 3 – 5 working days. They never canceled any of my profits, never!.
To FPA: I think you guys shouldn’t just allow any comment fly over your website. If you knew how much negative comments have made traders miss the good brokers, you’d be careful about approving comments anyhow.
Review Moderation Team Note: We do the best job possible screening reviews. Individual trader experiences with a broker will vary.
Some fake negative reviews may be from competitors. Some fake positive reviews come from the brokers themselves. Filtering out the fake ones is a challenge.
John, Sydney
Rating:
Date of Post: 2009-11-24
Review: Scam broker. They delete my winning trades and pay only my deposit. Don’t waste your time with this broker.
Chepe, colombia
Rating:
Date of Post: 2009-11-10
Review: AVAFX is a SCAM my account was totally wiped out in one minute margin and all. It seems they switch an order of .02 lots for one of 2.0 lots and all of the sudden even the MARGIN was gone.
When I called I spoke with a Mr Mariano who refused to give his last name a total jerk. They have ignored my emails the address they gave me in cypres do not exist.The names they used are phony made up names such as Natalia del prado, estrella demonte .?????? PHONY PHONY
I found out the are an argentine “family” running a VIRTUAL platfom.the owner appears to be man by the alias “Mariano” a well known SCAM artist from argentina located in Cypre hiding from the argentine authorities.
Im warning you all AVA FX runs a virtual platform nobody makes money with them and they become the rudest people when you have a problem.
Everybody I know is taking their money out before they disapear all together.
They are not regulated by anyone is all a SCAM.
I will be filing fraud charges with my local interpol office.
THEY TOTALLY SUCK SCAM SCAM SCAM SCAM
tomasz salamon, usa
Rating:
Date of Post: 2009-10-23
Review: I’ve been scammed by Avafx. Everything is ok until you want to withdrawal money ! They canceled all my profits
don’t waste your time and money !
North-West Financial Broker – Press to enter the market
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Peter Anderson, Australia
Rating:
Date of Post: 2009-10-19
Review: All I can say is DO NOT use this broker. Poor Customer Service, You won’t be able to withdraw your money. It will take ages or forever. They service you well when you have a lot of capital but once your account is low and they don’t want to know you. Don’t disappointed yourself. Use somebody else, trust me.
victor, Malaysia
Rating:
Date of Post: 2009-06-26
Review: Heya guys, i have been with AVAFX for quite some time..about 1 year…
The pros of this software is the simplicity and easy to use features.
However their cons are their unclear guidelines over withdrawal of funds. There are rules which said ” u cant withdraw ur initial capital or something like that”.
Another cons is that their summary news don’t make sense to me,
They have improved from the time i started off with them.
Evgeniy , Russia
Rating:
Date of Post: 2009-06-07
Review: I with avafx 8 months. Platform excellent, deals are performed clearly. Entering /conclusion of the deposit according to rules company. Arising problems out of area of the carelessnesses traders and technical troubles from which not who is not insured.Advise to work with them, but AVA further development.
Jorge, Portugal
Rating:
Date of Post: 2009-06-05
Review: I work wit avafx since one year and no problems, very good broker.
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2.
AVAFX Review Bookmark and Share
rate: 5.00
The very first thing that comes into ones mind when introduced to AVAFX is how easy and friendly their interface is. This is apparent surfing through their website, where all needed information for someone new to this firm is accessible and clear, and is even more so with their Forex trading platform – Ava Trader, where all features are no more than a click away.
Registration process is easy and hassle free, for the Demo account as well as for the Real Money account. AVAFX allows traders 21 days to try out their $100,000 practice account on their advanced trading tools with dozens of currency pairs and Metals. Real Accounts can be funded via paypal, webmoney, or Western Union, while Credit Card funding is instant and customers can immediately access their account with full Forex trading advantages.
Live Trading Accounts on AVAFX can be categorized under Silver account with a min. deposit of $100, Gold with a min deposit of $1,000, and Platinum with a min. deposit of $10,000. They also flag an Islamic Account. AVAFX offers bonuses and special offers for new traders, such as reduced minimum deposit rates, special bonuses using specified payment methods or cash added to your account upon first deposit.
Trades are executed with single-click market executions, or with double-click market trading, while Ava’s professional easy to use charts, updates instantly with ability to save multiple charts on separate worksheets. Meanwhile traders can stay ahead with Updated Economic Calendar Analysis as they use Ava’s daily commentary an analysis.
AVAFX uses a downloadable Forex trading platform called the Ava Trader that gives users the opportunity to trade in FX quickly, as well as their latest addition, support for the industry standard Meta Trader 4 platform. They also flag a web based trading window called the Ava Java. The Practice or Demo account has all the live features available on its robust full featured trading platform – with all the same features you would find on Ava’s live platform. AVAFX offers Full Streaming Rates, Up to the second flowing executable exchange rates 24-hours a day, wide range of currency crosses, alongside No Commissions or Fees (this policy includes no deposit fees, no trading fees, no rollover fees, no margin call fees, and in general no fees whatsoever.
The platform basically pops up as Ava Trader 3.1.9.9 with its default settings primarily having 6 windows, 3 on the left half (Dealing Rates, Orders, and Open Positions) and 3 on the right half (Instruments, Account Information, and Summary). These windows are primarily default as Ava Trader has 15 Sub windows, which could be customized onto the main window based on trader’s preference. Ava Trader also enables you to build your own workspaces according to your convenience and needs, and then jump between them using tabs.
The Dealing Rates Sub Window has currency pairs with Sell and Buy buttons encrypted on them. Clicking on either of these buttons for any particular currency pair would mean you either buying or selling one of that currency pair for the other. You then are prompted to enter your trading volume, lot, or quantity called Amount on Ava, Predefined Stop or Stop Loss, Predefined Trailing Stop, and Predefined Limit or Take Profit are also features of this Order Pop-up. All trades entered can be viewed on the Orders Sub Window, while all Open Positions can be seen outlaid on the Open Position Sub Window just below the Orders windows on default setting.
Good, easy to use, Charting Tools are available on Ava FX. Right Clicking on a preferred pair one is prompted with options that includes the “Open Chart” once clicked you can proceed with the pair of your choice and time frame as well. The chart opens with all available tools in it. Some of the features of Ava’s Charting Tool are Trend Lines, Fibo Retracement, Horizontal Lines, and Vertical Lines etc. I must pause here to say that Ava is not one of those crazy places for Technical Indicator freaks as they only flag 20 Technical Indicator Tools. Therefore it becomes imperative for a Support/Backup Charting Tool when on Ava for Advanced Traders.
Ava FX’s site hosts an Online Support Center consisting of a knowledge base of the most common questions related to Forex trading in general, trading with Ava and solving technical problems that may arise using their platforms. Ava FX also offers 24hr Multi-Lingual Support via Chat or Phone (with a US Toll Free Number). The representatives are very responsive and informed, awarding Ava’s support services with a 3 Star Ava FX is a brokerage company that is BVI registered with pending membership status on the NFA. Ava is regulated to the highest standards of the EU by the Financial Regulator of Ireland. It has the backing of a Large Financial Conglomerate that has over $16 Billion in assets. Ava FX is strengthened by the fact that it is audited by Ernst & Young, the fourth largest auditing firm in the world and banks with Commerz Bank in Frankfurt, Germany.
I am convinced that though they have been online only since 2006, with these financial structures in place, and with their easy to use tools, they have come to stay and impact the market a long way.
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3.
AVAFX INFO
AVA FX (AVA Financial LTD) is a forex broker based in Nicosia, Cyprus and was founded in 2006. AVAFX offers a money maker option.
AVA FX SPECIFICATIONS
Spread on Majors*
EUR/USD 3 pips
GBP/USD 4 pips
AUD/USD 4 pips
USD/CHF 4 pips
USD/JPY 3 pips
USD/CAD 5 pips
*Spreads during normal market conditions
AVAILABLE TYPE OF ACCOUNTS & LEVERAGE
Demo Account Yes, 20 days free trial
Mini Account Yes, US$100 to open and up to 200:1 leverage
Standard Account Yes, US$500 to open and up to 200:1 leverage
OTHER INFORMATION
Platform AVA Trader
Supported Languages English, French, Spanish, Arabic and Chinese
Accepted Deposits Credit Card, PayPal, Western Union, Web Money and Bank wire
How to rate this broker?
Customer service: are they efficient and willing to help on any issue?
Honest: Did they delivered what they were supposed to?
Trading Execution: evaluate slippage, requotes, etc.
Platform Features: Platform capabilities such as trailing stop, OCO orders, one click dealing, etc.
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4.Forum Comments Reviews
AvaFX: Scam or not?
Did anyone tried AvaFX for an extensive period of time? It doesn’t have very nice reviews on ForexPeaceArmy, but I saw that you listed it on your comparison chart.
I love it’s platform, the ability to do commodities, such as oil, silver and gold, but I don’t trust it or the time being, mainly due to negative reviews from ForexPeaceArmy.
Did someone have any positive experience with AvaFX?
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#2 (permalink)
Old 04-15-2008, 09:37 AM
AndreasF AndreasF is offline
Newbie
Join Date: Feb 2008
Posts: 24
Default
I used them for 2 years until last month.
From what I have seen they don’t scam but they are pretty much unorganized.
I had several problems to get my account funded with them- even after my CC debited my bank account they still tried to delay the funding of my AvaFX -account. Several mails I sent to them remained unanswered until I threatened them to report their dubious business practice on the internet.
Since then -at least for me- their customer service towards myself improved a lot and they started to sort out their accounting mess.
I left them without any problems and they returned the total amount back to me.
Hope this helps a bit,
Andreas
Quote:
Originally Posted by SpaceKid View Post
Did anyone tried AvaFX for an extensive period of time? It doesn’t have very nice reviews on ForexPeaceArmy, but I saw that you listed it on your comparison chart.
I love it’s platform, the ability to do commodities, such as oil, silver and gold, but I don’t trust it or the time being, mainly due to negative reviews from ForexPeaceArmy.
Did someone have any positive experience with AvaFX?
Reply With Quote
#3 (permalink)
Old 04-15-2008, 05:36 PM
mytwopips mytwopips is offline
Banned
FX-Men Honorary Member
Join Date: Mar 2008
Posts: 1,330
Default
Quote:
Originally Posted by SpaceKid View Post
Did anyone tried AvaFX for an extensive period of time? It doesn’t have very nice reviews on ForexPeaceArmy, but I saw that you listed it on your comparison chart.
I love it’s platform, the ability to do commodities, such as oil, silver and gold, but I don’t trust it or the time being, mainly due to negative reviews from ForexPeaceArmy.
Did someone have any positive experience with AvaFX?
Hi SpaceKid,
Welcome to the forum. I don’t know much about AvaFX but I do have an opinion on ForexP….Army. If you are looking for a good broker review over there, you will never find a broker. Just a bunch of washed up news spike signal traders with blown out accounts blaming there brokers. You are now in the right place over here. The tools tab also has a broker comparison section.
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#4 (permalink)
Old 05-10-2008, 01:11 PM
mike11 mike11 is offline
Join Date: May 2008
Location: Australia
Posts: 1
Thumbs up AvaFX is the best broker
After getting burned by several forex brokers including the largest ones, I was introduced to AvaFX by my friend and trade with them for the past 7-8 months.
Customer service is great, and for a medium-size trader ($10,000), I am getting more than I expected.
Withdrawals can take up to 1 week but they always arrive on time, and credit card deposits are instant.
The platform is the best one out there.
Overall, if you are a medium-size trader, AvaFX is definitly worth examining.
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#5 (permalink)
Old 05-11-2008, 04:32 PM
cucubau cucubau is offline
Join Date: May 2008
Posts: 1
Default
Quote:
Originally Posted by SpaceKid View Post
Did anyone tried AvaFX for an extensive period of time? It doesn’t have very nice reviews on ForexPeaceArmy, but I saw that you listed it on your comparison chart.
I love it’s platform, the ability to do commodities, such as oil, silver and gold, but I don’t trust it or the time being, mainly due to negative reviews from ForexPeaceArmy.
Did someone have any positive experience with AvaFX?
It is a good broker and the interface is very good and customer service to but
the only negativ aspect is the link with the server. It fails sometime to log in and you can not run any other program with network
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#6 (permalink)
Old 05-25-2008, 07:34 PM
tonymand’s Avatar
tonymand tonymand is offline
FX-Men Honorary Member
Join Date: Jul 2007
Location: Perth, Western Australia
Posts: 1,304
Default
While you all mention things like customer service, platform etc, what about safety of funds? What financial backing do they have, who runs the outfit, where are they registered and how are they regulated. Seems to me these questions come before the ones being asked on this thread
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#7 (permalink)
Old 05-25-2008, 08:12 PM
loriot35 loriot35 is offline
Join Date: Jan 2007
Posts: 3
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Quote:
Originally Posted by tonymand View Post
While you all mention things like customer service, platform etc, what about safety of funds? What financial backing do they have, who runs the outfit, where are they registered and how are they regulated. Seems to me these questions come before the ones being asked on this thread
sure your opinion is the right way to think,but for me,since I know the name “refco”, it is not important for me whether any authority my broker familiar, but only if I get my money when I ask for a withdrawl.
my opinion is,that the authoritys and politicals want to keep this market unmanageable for individual people,because they dont want the people to understand how big markets work.
the want to supress normal people like they do the last 200 years,they want that we do our nine to five jobs,not reflect and all believe what they say, and to work for them.
who tells me,that a company with 16 millions capitalized is more likely to scam me than a company wich is capitalized with more than 20 millions?
in germany,the biggest and registred and most regulated firms are the biggest scammers,which stole money on legal ways from the gouvernment(which is hard earned money from the citizens) and destroy thousands of jobs and existence
sorry for offtopic and for the bad english
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#8 (permalink)
Old 05-26-2008, 01:00 PM
nicolebobbin nicolebobbin is offline
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Junior Member
Join Date: Apr 2008
Posts: 58
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I tried Avafx out and don’t like their platform and service either
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#9 (permalink)
Old 06-09-2008, 07:11 AM
cartouche cartouche is offline
Join Date: Jun 2008
Posts: 1
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1. Be careful when you read very positive threads about brokers. Probably those people connected with them.
2. Also look at the quantity of the threads on the top right corner for such people. They do not discuss or solve any problems but only advertise themself.
3. About AvaForex: they don`t have own forum. It is another reason to stay out of them.
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#10 (permalink)
Old 06-13-2008, 08:11 PM
JonnyFX JonnyFX is offline
Banned
Senior Member
Join Date: May 2008
Location: Newport Coast, California
Posts: 143
Default FXbastard connection
There is a reason why this firm is pushed so hard by
the FXthievingBastards. Do a Google search on:
“Avafx forexbastard scam”
Rule#1: Avoid and ignore FXbastards!
Rule#2: If they push it, it is scam.
Rule#3: Ignore FXbastards!
Excellent support and payouts
